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PHONE NUMBER: Please note that the number: (541) 863-7933 is no longer in use. We have merged our number with Valhalla's. The number for all Vines/Valhalla information is: (541) 860-5551.
USPS: We use USPS for mailing; visit www.USPS.com for current rates. Please select the shipping method you prefer. Also note that if you want your order to ship with Valhalla, you can select that shipping method and it registers as $0. Valhalla will collect the shipping on BTV orders then. Leave any notes/messages in the comment section, thank you!
No returns or exchanges on Products: Please make sure you are not duplicating a book, DVD or pattern packet that you may already have in your collection, before ordering. PLEASE inspect package upon arrival. Any missing items or damages must be reported in a timely manner, 7 days upon receiving order, or no replacements or missing items will be shipped. ALL ORDERS via this site: In the case of insufficient postage - we may have need to contact you for additional funds.
*email, Facebook Notifications Or Mail Through Website: At times we receive a large volume of mail via the site, and at times due to issues beyond our control, your mail might not come through to our inbox where we see it. It might go into the spam folder...or even be accidentally deleted. If you have not received a response from us in a timely manner, please forward your email once again or contact our office via phone. Thank you.